summary
cover
page 2 - Contents
page 3 - Interview
page 4 - Strategy
page 5 - A global healthcare leader
page 6 - Placing corporate social responsability at the core of the group's strategy
page 7
page 8 - Identifying CSR challenges, establishing priorities and adapting structures.
page 9
page 10 - Performance
page 11 - Patient 21
page 12
page 13
page 14
page 15
page 16
page 17
page 18
page 19
page 20
page 21
page 22
page 23
page 24
page 25
page 26
page 27
page 28
page 29
page 30 - Ethics 21
page 31
page 32
page 33
page 34
page 35
page 36
page 37
page 38
page 39
page 40
page 41
page 42
page 43
page 44 - People 21
page 45
page 46
page 47
page 48
page 49
page 50
page 51
page 52
page 53
page 54 - Planet 21
page 55
page 56
page 57
page 58
page 59
page 60
page 61
page 62
page 63
page 64
page 65
page 66
page 67 - Appendices
page 68 - Social and environmental indicators
page 69 - How data are reported: methodological note
page 70
page 71
page 72 - Statutory auditor's review report
page 73
page 74 - Glossary
page 75
