- summary
- page 2 - Contents
- page 3 - Interview
- page 4 - Strategy
- page 5 - A global healthcare leader
- page 6 - Placing corporate social responsability at the core of the group's strategy
- page 8 - Identifying CSR challenges, establishing priorities and adapting structures.
- page 10 - Performance
- page 11 - Patient 21
- page 30 - Ethics 21
- page 44 - People 21
- page 54 - Planet 21
- page 67 - Appendices
- page 68 - Social and environmental indicators
- page 69 - How data are reported: methodological note
- page 72 - Statutory auditor's review report
- page 74 - Glossary
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